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ORIGINAL ARTICLE
Year : 2019  |  Volume : 5  |  Issue : 3  |  Page : 178-185

The Satisfaction Levels of Heart Transplant Recipients Seeking Posttransplant Medical Care at a Tertiary Care Government Hospital: A Questionnaire-Based Study


1 Department of Cardiothoracic and Vascular Surgery, Cardiothoracic Sciences Center, All India Institute of Medical Sciences, New Delhi, India
2 Department of Cardiology, Cardiothoracic Sciences Center, All India Institute of Medical Sciences, New Delhi, India

Correspondence Address:
Dr. Sarvesh Pal Singh
Department of Cardiothoracic and Vascular Surgery, CN Center, All India Institute of Medical Sciences, Room No. 2, 8th Floor, New Delhi - 110 029
India
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/jpcs.jpcs_50_19

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Background: India is a country of approximately 1.35 billion people. Heart transplant surgery is resource intensive requiring extensive efforts both on the part of the patient and the treating physician. This study was designed to assess the satisfaction level of heart transplant recipients seeking post transplant medical care at our hospital. Methods: Twenty heart transplant recipients who are in our follow up participated in this study anonymously. The quality of medical care was evaluated by using Long Form Patient Satisfaction Questionnaire III (RAND Healthcare, CA). Results: All the grouped items - general satisfaction (82.4%), technical competence (82.4%), interpersonal aspects (79.1%), communication (84%), financial aspects (76.7%), time spent with the doctor (84%) and access to care (77.3%) had similar satisfaction levels. The aspects of “communication” and “time spent with the doctor” had maximum satisfaction levels at 84%. Conclusion: The average satisfaction level of heart transplant recipients for the medical care they receive at AIIMS, New Delhi (as evaluated by the help of long form patient satisfaction questionnaire III) was 80%.


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